PropSell is committed to providing a high quality service. If something goes wrong or you are unhappy with any aspect of our service, we want to hear from you so we can put it right.
You can raise a complaint by:
Please include your name, contact details, the nature of your complaint and any relevant dates or reference numbers.
We will acknowledge your complaint within 2 business days and aim to provide a full response within 10 business days. If your complaint requires further investigation, we will keep you updated on progress.
We will investigate your complaint fairly and thoroughly. Where we have made a mistake, we will acknowledge it, explain what went wrong, and tell you what steps we are taking to prevent it happening again.
If your complaint relates to a cash buyer or auction partner we introduced you to, we will do our best to assist but please note that our partners are independent businesses. You may need to raise your complaint directly with them. We can provide contact details for any partner on request.
If you are not satisfied with our response, you may wish to seek independent advice. For property related disputes you may contact:
To raise a complaint or ask about our complaints process, email hello@propsell.co.uk.